How can we help?

For most in-stock items you will get your tracking email within 24 hours of placing the order, and we do our best to have the order out the door within five business days. The tracking number only starts moving once the parcel has left our facility.

Every product page shows an estimated delivery date under the buy button, so you can see when to expect an item before you order it.

Your tracking number is in the shipping email we send when the order leaves. You can also open your account at any time to see every order, its status and its tracking link.

Some parts are made or sourced to order: custom carbon fibre, carbon skinning, custom headlights and tail lights, pre-orders, and anything assembled by our certified builders. These carry a red This is a Special Order Item badge at the bottom of the product page and can take longer, in some cases up to three months. The estimated delivery date on the page already allows for this.

Special order items are non-returnable and non-cancellable once placed.

Not always. To avoid holding up the parts that are ready, we may ship an order in more than one parcel. Each parcel gets its own tracking number.

Get in touch through the contact page as soon as possible with your order number. If the order has not left yet we will do what we can. Special order items cannot be cancelled once placed.

You have 30 days from the day you receive an item to request a return. The item must be unused, uninstalled and in its original packaging. There are no restocking fees.

Return shipping is paid by the customer and the parcel must be sent prepaid and insured; we cannot be responsible for damage on the way back. Please do not send anything back before it has been authorised, as unauthorised returns cannot be accepted.

The full policy is here.

1. Send us a request through the contact page with your name, your order number and the item or items you want to return.
2. Once it is approved we reply with instructions on where to send the parcel.
3. Put a note inside with your name, address, daytime phone number and a short reason for the return.
4. When the item arrives and has been inspected, your refund is released.

To keep quality up for everyone, we do not take returns on:

• Used, installed, modified or unpackaged parts
• Special order items
• Discontinued items
• Engines, body kits, carbon fibre fenders, hoods, trunks, bumpers and wheels
• Painted exterior parts and touch-up paint

If a product page does not say This is a Special Order Item and the part is not in the list above, it is returnable.

We start the refund as soon as the returned item has been received and inspected. It usually takes 3 to 5 business days after that to show up on your original payment method.

Please inspect your order when it arrives and let us know right away if something is not right, with your order number and a photo if you can. We want to fix it quickly and fairly.

FRD Pro is our paid membership. Members earn cashback on the parts they buy and receive a store credit allowance every month. Both are paid as Fish Racing store credit, so they land in the same balance and can be spent on your next order. Current pricing, the monthly allowance and cashback rates are shown on the Pro page.

Every brand has its own rate, and it is shown on the product page before you buy. Cashback is calculated on what you actually pay for each item after any discounts, at that brand's rate on the day you order. There is a maximum amount of cashback per order.

Within seconds of your order going through, starting with your very first one. There is no minimum, no waiting period and nothing to claim. Signed in as a Pro member, your balance shows in the header under MY PRO ACCOUNT.

Gift cards, shipping, taxes and fees, core charges and the membership charge itself. A few brands do not take part; where that is the case it is shown on the product page.

Store credit expires twelve months after it is issued. Each amount carries its own expiry date and your oldest credit is always spent first. It has no cash value and can only be spent in our store.

The cashback earned on that item is reversed and taken off your store credit balance. Partial returns are reversed in proportion. You will never owe us money as a result of a reversal.

Yes, at any time. Cashback and the monthly allowance stop straight away and membership fees are not refundable, but the store credit already in your account stays usable until it expires. Cancelling the membership does not close your store account, and if you rejoin your benefits come back.

All major credit and debit cards, plus Shop Pay. Where Shop Pay Installments are available for an item, the monthly amount is shown on the product page under the price.

We collect sales tax where the law requires it, based on the shipping address. The exact amount is shown at checkout before you pay.

Yes. Checkout runs on Shopify's payment platform. We never see or store your full card number.

Pick your year, make and model in the vehicle box in the header, or on the home page. The store then shows what fits. You can keep up to five vehicles saved and switch between them from the same box.

Yes. Send us the part you are looking at, or what you are trying to do, along with your year, make and model, through the contact page and we will point you to the right thing.

Yes. See Become a Dealer and Become a Supplier.

Email customerservice@fishracingdistribution.com or use the form on the contact page. Include your order number if it is about an order. Our hours and every other way to reach us are on that page.

No. Every order ships to the address on the order.